One appointment, in detail

One glance, and everyone knows the plan.

9:40 · Crown #30 Dr. Alvarez ACTION NEEDED · 1 missing
  • Why this appears

    “Crown requires 1 pre-op PA — a panoramic or bitewing alone isn’t sufficient.”

    In this chart the last X-ray is 14 months old, so no pre-op film exists for this tooth.

  • Replacement crowns need a photo of the existing restoration before it’s removed.

  • Decay or fracture under the old crown has to be photographed before it’s covered again.

  • The chart needs to say why this tooth needs a crown — “wear” alone doesn’t support the code.

  • Last full perio chart is over a year old — worth confirming before you build the case around it.

  • Signed treatment plan already on file — nothing to capture here.

  • Consent already on file for this procedure — nothing to capture here.

The morning huddle

One sheet, every morning.

The assistant sees what to capture. The office manager sees why. The same list prints for the morning huddle.

Morning Huddle

Thursday 16 July 2026

Open Dental

  • 9:40 Crown #30Pre-op periapical missing; two photos to capture in the chair Dr. Alvarez ACTION NEEDED · 1 missingNOW
  • 10:20 Hygiene recallNothing outstanding for the codes planned RDH Patel READY FOR TREATMENT
  • 11:00 SRP UR/LRFull-mouth perio chart missing; two photos to capture in the chair Dr. Nguyen ACTION NEEDED · 1 missingNOW
  • 2:00 Recall + bitewingsBitewings and a periodic exam are due by frequency — for your office to approve RDH Chen CODES PROPOSED

During the pilot Shep is read-only: it reads the schedule and chart and produces the huddle sheet. Writing flags back into appointments is a later step, and it stays off until your office turns it on.

How the rules work

Every flaghas a reason.

Every scheduled procedure is checked against that patient’s chart — imaging, perio charting, notes, consent — before the appointment. Anything missing is flagged while there is still time to capture it.

Every rule traces to a requirement.

The rulebook behind each flag is written by dental billing and compliance specialists, against published payer and recordkeeping requirements.

Pre-op periapical, #30 BEFORE Missing Why this appears
“Crown requires 1 pre-op PA — a panoramic or bitewing alone isn’t sufficient.”

In this chart the last X-ray is 14 months old, so no pre-op film exists for this tooth. Shep reports that the record is absent. It does not decide whether the tooth needs a crown.

Claim check and more.

Clinical records
  • Imaging
  • Intraoral photographs
  • Periodontal documentation
  • Clinical documentation
Treatment context
  • Signed treatment plans
  • Required consent
  • Initial vs replacement history
  • Prosthesis history
Claim support
  • Time-sensitive records
  • Payer documentation requirements
Shep

Documentation Readiness and Compliance for Open Dental Practices

© 2026 Shep Dental LLC · natasha@shep.dental